User Agreement

This User Agreement is the agreement between you and the New Era Online Team ("we", "us"), which runs the New Era Online private SRO server and this website. By creating an account, logging in or playing on our server you accept every section below.

Version 1.2 - In force since 1 October 2026

1. Agreement to these terms

This agreement covers the New Era Online game server, this website and account panel, our Discord community and every other service we run under the name New Era Online (together, the "Service"). Our Privacy Policy is part of this agreement and explains what we do with your data.

If you do not accept any part of this agreement, do not create an account and do not use the Service.

2. Who we are - and who we are not

New Era Online is a private server run by the New Era Online Team. We are not affiliated with, endorsed by or connected to Joymax Co., Ltd., the developer and publisher of the original game, or with any of its partners.

• The original game, its client, artwork, sounds and game data remain the property of their respective owners. We claim no ownership of that material.
• Our own additions - custom content, tools, website, protection module and server code - remain ours.

3. Eligibility and minimum age

• You must be at least 16 years old. Players aged 13 to 15 may use the Service only with the permission of a parent or legal guardian. Children under 13 may not use the Service.
• If the law where you live sets a higher age for agreeing to online services, that higher age applies to you.
• You must not use the Service if you are subject to a permanent ban from it, and you must not create an account for a banned person.

4. Your account

• Confirm your e-mail address. Your game account becomes active only after you click the confirmation link we send to your e-mail address. Use an address you can access: it is also the only way to recover your account.
• Game access before launch. Accounts registered before the beta can log in to the website right away, but can log in to the game only from the start of the beta on 5 October 2026 (server time).
• You are responsible for your account and for everything that happens on it. Keep your password private and use a password you do not use anywhere else. We will never ask for your password - not by e-mail, not on Discord, not in the game.
• Sharing your account is at your own risk. If someone else uses it and it is stolen, emptied or banned, we will not restore it and we will not compensate you.
• Selling, buying, trading or renting accounts is forbidden and may lead to a permanent ban of every account involved.
• The number of accounts and game clients per person, per computer or per IP address may be limited to keep the game fair.

5. Licence to use the Service

We give you a personal, revocable, non-exclusive and non-transferable permission to use the Service for your own entertainment, in line with this agreement. You may not copy, sell, rent or commercially exploit the Service or any part of it, and you may not use it to run another server or service.

6. Virtual items and in-game currency

• Gold, Silk, items, characters and every other virtual good are a limited licence to use them inside the Service. You do not own them, and they have no monetary value outside the game.
• Voucher codes are single-use, have no cash value and may expire.
• Real-money trading is forbidden: selling, buying or exchanging accounts, characters, gold, items or Silk for real money, cryptocurrency or other goods outside the Service, on our platforms or anywhere else. It applies to both sides of such a deal and may lead to a permanent ban and removal of the goods involved.
• We may change, move or remove virtual goods, for example to fix a bug, to undo the effect of an exploit, or during a reset of the game world.

7. Payments

The game is free to play, and we do not accept payments at the moment. If we introduce optional paid features in the future (for example an Item Mall or voluntary support), we will publish their rules - including the rules on refunds - and update this agreement before they become available.

8. Beta, maintenance, rollbacks and wipes

• The beta runs before the Grand Opening. During the beta, features, rates and content may change at any time, and progress made in the beta may be reset before the Grand Opening. We will announce a reset in advance.
• The Service is provided without a guarantee of availability. There may be maintenance, downtime, lag and rollbacks after a crash, and progress may be lost through technical failure.
• We may change, add or remove game content, rates, mechanics and website features at any time, including changes that affect your characters or items.
• A full reset (wipe) of the game world is possible - for example when a critical exploit makes the economy unrecoverable. We will announce a planned wipe in advance whenever circumstances allow.
• We may close the Service. If we do, we will announce it in advance where we can.

9. Fair play - what is forbidden

• Automation of any kind other than the built-in NewEra Bot - clientless or third-party bots, auto-clickers, macros, packet senders and scripts or hardware that play for you.
• Third-party programs that change the game - memory editors, speed, teleport or wall hacks, modified clients, DLL injectors and similar tools.
• Exploiting bugs. If you find a bug, report it. Using it - duplicating items or gold, reaching places you should not reach, breaking a quest or event for profit - is treated as cheating, and so is telling others how to use it.
• Attacks on the Service - denial of service, flooding, packet manipulation, reverse engineering our protection module, scanning our servers or trying to gain access to our systems or to other players' accounts.
• Harming other players - scamming, deliberately abusing game mechanics to steal from others, or blocking spawns and NPCs to deny access.
• Impersonation - pretending to be a Game Master, an administrator or another player.

Rewards, items and characters obtained this way may be removed without compensation, and the accounts involved may be banned.

10. Anti-cheat

Our game client contains a protection module. It checks the integrity of the client, looks for known cheating tools and can identify devices with a hardware identifier ("HWID"), so that banned players cannot simply return on a new account. What it collects and how long we keep it is described in the Privacy Policy.

• Trying to bypass, spoof, disable or reverse engineer the protection module is a permanent-ban offence in itself.
• A ban may cover the device as well as the account, and other accounts used on the same device.

11. Chat, names and content you post

• Do not harass, threaten or insult other players. No hate speech of any kind, and no sexual content involving minors, under any circumstances.
• No spam, no chat flooding and no advertising of other servers, shops or services.
• Do not publish other people's personal data (real names, addresses, photos, IP addresses) - not in the game, not on Discord, not on our website.
• Character, guild and other names must not be offensive, must not imitate staff (for example with "GM" or "Admin") and must not advertise anything. We may change or remove such names.
• Content you post through the Service remains yours, but you allow us to store, display and moderate it as needed to run the Service.

English is the common language of the server. Staff answer in English; other languages are supported when a staff member speaks them.

12. Enforcement and appeals

We apply sanctions in proportion to what happened and to your history on the server. Depending on the case we may warn you, mute you, remove items or currency obtained illegitimately, roll back a character, suspend the account temporarily or ban it permanently - together with the device and related accounts.

• Automated detections can disconnect you from the game; bans are decided by our staff.
• You may appeal. Write to [email protected] from the e-mail address registered to the account and describe the case. We answer as fast as we reasonably can.
• We keep the technical records of a violation as long as needed to handle a possible appeal.

13. Disclaimer and limitation of liability

The Service is provided "as is" and "as available", without warranties of any kind. Nothing in this agreement excludes liability for intent, gross negligence, injury to life, body or health, or any other liability that cannot be excluded by law. Beyond that:

• we are not liable for lost virtual items, characters, gold, Silk, progress or playing time;
• we are not liable for damage caused by third parties - account theft, scams between players, phishing sites, or tools downloaded from outside our official channels;
• we are not liable for interruptions, data loss or damage caused by circumstances outside our reasonable control.

You are responsible for the security of your own device and for the software you install on it.

14. Suspension and termination

You may stop using the Service at any time and ask us to delete your account by writing to [email protected] from the registered e-mail address. Deletion is described in the Privacy Policy and is permanent.

We may suspend or close your access if you break this agreement, if the law requires it, or if keeping the account open would put the Service or other players at risk. Where the problem is minor and can be fixed, we will normally warn you first.

15. Communications

We send you service e-mails: the confirmation of your e-mail address, password resets and security notices (for example when the e-mail address of your account is changed). We do not send newsletters or marketing e-mails. News and announcements are published on the website and on Discord.

16. Notices from rights holders

If you believe that something on the Service infringes your rights, including intellectual property rights, write to [email protected] and describe the material and your rights. We will review every substantiated notice and act on it.

17. Changes to this agreement

We may update this agreement - for example when we add a feature or have to react to a new form of cheating. The current version, with its number and date, is always published on this page. Important changes are announced on the website and on Discord before they take effect. If you keep using the Service after a change, you accept the new version; if you do not accept it, stop using the Service and ask us to delete your account.

18. Final provisions

• Nothing in this agreement limits the rights you have under the mandatory consumer protection law of the country where you live.
• If any part of this agreement is found invalid, the rest stays in force.
• The English version is the binding one. Other languages are provided for convenience; if they differ, the English version prevails.

19. Contact

See also our Privacy Policy.